Store Policy

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Customer Care

Welcome to Castañer Supremo!

These terms and conditions outline the rules and regulations for the use of Castañer Supremo’s Website, located at https://www.castanersupremo.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Castañer Supremo if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

We employ the use of cookies. By accessing Castañer Supremo, you agreed to use cookies in agreement with the Castañer Supremo Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Castañer Supremo and/or its licensors own the intellectual property rights for all material on Castañer Supremo. All intellectual property rights are reserved. All intellectual property rights of individual Brands are their own, images of brand products photographed / used in fair use for accuracy of product representation in an e-commerce store. You may access this from Castañer Supremo for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Castañer Supremo.
Sell, rent or sub-license material from Castañer Supremo.
Reproduce, duplicate or copy material from Castañer Supremo.
Redistribute content from Castañer Supremo.

This Agreement shall begin the moment you, or anyone accesses the ‘Site’ { ww.castanersupremo.com]

Parts of this website may offer an opportunity for users to post and exchange opinions and information as well as log -in in certain areas of the website.Castañer Supremo does not habitually filter, edit, publish or review Comments prior to their presence on the website. As such, Comments do not reflect the views and opinions of Castañer Supremo, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Castañer Supremo shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Castañer Supremo reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Castañer Supremo a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Castañer Supremo; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Castañer Supremo. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Castañer Supremo’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy as we are human; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. In every case the user, or browser of this site is accessing information, interested in a particular product(s) or services provided by ‘us'(the company), willingly and freely of their own accord.

Disclaimer

Disclaimer: In every case Castañer Supremo and it’s partners or affiliates or brands are not liable for any physical or non physical damages of any kind resulting or not resulting from the use or interaction or viewing of this website or pages or links in part or in it’s entirety. Use of home espresso machines or equipment or accessories is done so by Your Own Will and neither Castañer Supremo, or it’s affiliates or it’s associated brands are liable for any damages or accidents, including death or injury resulting from the improper use of said equipment or any equipment and it’s accessories. In the case of a faulty or defective equipment, steps necessary will be taken to ensure proper handling of the situation, including service and repair or replacement if applicable or possible at all from manufacturer. Furthermore Castañer Supremo, are not liable for any damages resulting from the use or misuse or negligence, or mishandling of any espresso machine equipment or accessories, Neither hacks or viruses or malware that may result from your computer, or browser or. device (ie, any type of tablet or phone, communications device that connects to the internet or smart device) or your own misuse of this “page” or website” and or its ‘products’ or ‘services’. Neither are WE ( The Company) liable for any and all problems or crashes resulting from proper use of this Site or page or website and it’s products or services because machines, products, softwares, servers and or computers may fail. Although we do everything in our power to secure and ensure your data and this Site, WE cannot be liable for any loss of data, or breach of data as all ‘user’ and ‘client’ interactions with the Internet and this “website’ “site ‘ or ‘ e-commerce store’ and all pages is done at your own risk. All access to this Website and it’s pages are done so by ‘You’ the user, ‘browser’ or ‘Client’ by your own Will, risk and accord.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided and accessible to you, we will not be liable for any loss or damage of any nature or kind.

Delivery of Goods

After payment clearing, Please allow 3-5 business days to handle and ship your goods.

You made it to the end! You deserve a cup of coffee. Treat yourself!

Privacy & Safety

Castañer Supremo Online Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.castanersupremo.com/ (the “Site”).

Updated : December, 29, 2020 ( added Fulfillment Policy links )

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

–Contact Forms– Through the various ‘opt-in’ contact forms located at the footer, and certain pages throughout the site like wholesale page, and contact us page, Name, Email, Phone Number, and Messages you post are willingly given so by “you, the “user” and you authorize Castañer Supremo to send you emails, notifications relevant to our content, and your online orders, or information solicited by you, the “user” that interacts with this page, is done so willingly and at your discretion.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

– Additionally any social media links to and from this site, we may be able to collect said data to better serve your web experience interactions with this site and to cater content more suitable to your tastes and preferences. Any log in or redirect from any social media interaction is done solely by “you” the “client’ or “browser” of said pages , links or content.

Disclaimer: In any and every case Castañer Supremo and it’s partners or affiliates or brands are not liable for any physical or non physical damages of any kind. Use of home espresso machines is done so by Your Own Will, and risk and neither Castañer Supremo or it’s affiliates or it’s associated brands are not liable for any damages or accidents, including death or injury resulting from the improper use of said equipment or any equipment and it’s accessories. Furthermore Castañer Supremo is not liable for any damages resulting from the misuse or negligence, or mishandling of any espresso machine equipment or accessories, hacks or viruses or malware that may result from your computer, or browser or. device (ie, tablet or phone or smart device) or your own miss-use of this “page” or website” and or its ‘products’ or ‘services’. Neither are WE ( The Company, "Castañer Supremo") liable for any and all problems or crashes resulting from proper use of this ‘Site’ or ‘page’ or ‘website’ and it’s products or services. All access to this ‘Website’ and it’s ‘pages’ and ‘content’ are done so by ‘You’ the user, ‘browser’ or ‘Client’ knowingly, and voluntarily by their own Will, risk and accord.

–Google Analytics also provides basic information, like search query, location data if available and any relevant information already provided by you, the “user” to google and its services.

PURCHASES, TAXES , ORDER INFORMATION & PERSONAL INFORMATION

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services,

Or any type of customer support required from either party.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

–All transactions through Credit Card are Encryption Secured through Stripe, the leading electronic payment processor. More info here

CONTENT Copyright

“Content” / Media – Rights Reserved ( TEXT + IMGS + WEB DESIGN + SITE FUNCTIONALITIES + SOCIAL MEDIA )

All content (ie) “Images, Text, Web Design and Site Functionalities, both visual and technical are NOT to be copied, ALTERED, Watermarked with your “brand” (on any platform digital or analog, Web or Print) reverse engineered or duplicated in any way shape or form for any Commercial, non-commercial type of use. You may NOT modify, or make derivative works of or use our Social Media images, “content”, copy or any design thereof for your own personal, or non personal gain, neither commercial nor non commercial use. You acknowledge these terms as per our Privacy Policy,

Neither partners or distributors ( online or physical ) are NOT allowed to use , modify, redistribute in any way shape, medium , format or service any type of content, media, text, copy , images from our respective channels : (any and all social Media ) Instagram, Facebook, www.castanersupremo.com , Twitter , Newsletters, Product Pages, or Product Images , are strictly prohibited.

SHIPPING

All orders are packaged and serviced from mon-fri 7am-4pm (unless otherwise stated) orders are fulfilled by USPS , through Priority Mail Flat Rate services, unless otherwise stated or arranged by us at our discretion to a) benefit you with a better shipping option b) safer packaging for goods fulfillment c) heavy item – extra shipping costs

When placing orders online at “www.castanersupremo.com” you acknowledge that we are not in control of our shipping providers once the item has left our possession and is being handled by USPS or the carrier.

Holidays (such as Thanksgiving, Christmas, Black Friday, Cybermonday etc) can affect USPS operations and their ability to ship within the expected time frame. Rest assured your package will arrive and your coffee will be safe.

For up to date rates and information from USPS please visit their website here: www.usps.com

SHARING YOUR PERSONAL INFORMATION

We acquire your information with third parties to help us use your Personal Information, as described above. For example, we use WordPress, and Stripe to power our online store–you can read more about how Wordress uses your Personal Information here Read more about Stripe here. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: unsuscribing in the email footer.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States and Puerto Rico.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or after a year (365 consecutive days) or more of user inactivity has passed.

MINORS

The Site is not marketing nor soliciting information nor purchases from individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pobengo@castanersupremo.com.

COOKIES / CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

ACCOUNT REGISTRATION

All the info provided therein is for your own personal use and for us to be able to ship your products to you when you place and order. Under no circumstance should users modify, reverse engineer or alter the code or contents of the ” my account page” or any of it’s “end-points” . Customers, “users” or “clients” logging in or signing up for an account assume all risks associated with sharing personal information. Although our website has multiple securities and SSL, HTTPS technologies on various levels of the site (domain, and server for ex) We ( Castañer Supremo, or it’s partners, associates, workers, employees or professional services linked or tied to the website “www.castanersupremo.com” are not liable for any issues regarding the theft or loss of personal data while using this website and it’s services. Signing up or login in or creating any account with us is not necessary to make a purchase through the site: ” www.castanersupremo.com ” Standard, personal info we collect as explained in this privacy policy is used to fulfill your order, or contact you to better serve YOU, the user , “client”. or “customer”.. All information provided to us by you, is done by your own WILL and ACCORD.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We reserve the right to terminate any account if applicable for any reason that is not in line with The Company views at our sole discretion, without prior warning or notice. Data for inactive users may be retained up to 2 years or less and may also be terminated at any given moment prior to the stated amount of time hereafter.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments, or any and all information is always supplied at will by user, and may be checked through an automated spam detection service Like Google Captcha Services, and viewed by website administrators during and not limited to site development.

How we protect your data

Your data is secured in an encrypted high speed cloud server provided by the Google Cloud Platform. In the event said customer data is required to be exported or moved or backed up remotely, it will be done adhering to best practices of data privacy, stored in a secured and encrypted or password protected storage.

What data breach procedures we have in place

Our platform is designed to avoid and detect brute force attacks as well as DDoS, spam, and web attacks. In the event of a data breach, qualified server engineers will handle and secure said breach of data following best practices in compliance with state regulatory laws.

Third Party Services (Software)

Google Cloud Platform. Our servers run on the web's most secure and trusted server platform. You can view Google’s Privacy Policy for data servers here.

Our e-commerce ‘store’ runs on the most secure innovative web platform: WordPress. More information on their e-commerce privacy policy here.

Credit Card Processing

Our e-commerce site runs on the world’s most secure, encrypted payment system from Stripe. Read how they handle customer data and security by clicking their Privacy Policy. For more in depth info please read our ” Fulfillment Policy”

Payment Methods